Refund/Return Policy
At Squidrose, we want you to love every piece you bring into your home. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below to understand the conditions and procedures for returning items and receiving refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The request is made within 30 days of the original delivery date.
- The product is unused, unwashed, and in the same condition you received it.
- The item is returned in its original packaging.
- A valid proof of purchase (order number or receipt) is provided.
Please note that certain items are final sale and cannot be returned, including:
- Clearance or discounted items marked as "Final Sale"
- Personalized or custom-made products
- Opened or used bathroom accessories (for hygiene reasons)
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at Service@Squidrose.com with your order number and reason for return.
- Once approved, we will provide return instructions and a return address.
- Ship the item back to us using a trackable shipping method.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–7 business days.
Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
4. Exchanges
If you would like to exchange an item for a different color, size, or style, please contact us first. We will do our best to accommodate your request based on availability. Exchanges follow the same return procedure outlined above.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Service@Squidrose.com and include clear photos of the issue. We will cover return shipping costs and send a replacement or issue a full refund, depending on your preference.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or credit card company first. If the issue persists, contact us at Service@Squidrose.com and we will assist you further.
7. International Returns
For orders shipped outside the United States, return shipping fees, customs duties, and taxes are the responsibility of the customer. We recommend using a trackable international shipping service to ensure your return arrives safely.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at: